Cities
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Most complaints about moving costs aren't really about the base price — they're about charges that appeared after the truck arrived, for things that were never mentioned during the quote. Every one of these is predictable and avoidable if you ask about it upfront.
Long-Carrying Charges
If the truck can't park close to your entrance and goods have to be carried a long distance to reach it, some movers add a charge for this on the spot. Ask specifically whether long-carrying is included in your quote or billed separately, and describe your parking situation honestly during the survey so it's accounted for upfront.
No-Lift / Floor Charges
Carrying goods up multiple floors without a working lift is genuinely more labour, and it's reasonable for this to cost something — the problem is only when it's not disclosed until moving day. Mention your floor and lift situation during the survey so it's priced into the original quote.
Packing Material "Top-Ups"
Some quotes include a base allowance of boxes and wrap, with extra material billed at a premium once you exceed it. Ask what quantity of packing material is included and what the rate is for anything beyond that, before moving day.
Dismantling and Reassembly
Whether furniture disassembly and reassembly is included, or charged as an add-on, varies by mover — this should be clarified upfront, especially for wardrobes, modular furniture, or beds that need to come apart to move safely.
Waiting Time Charges
If the crew arrives on time but has to wait — for a lift booking, for building security clearance, for you to finish last-minute packing — some movers bill for that idle time. Confirm this policy in advance and make sure your own access arrangements are sorted before the crew arrives.
GST and Insurance Ambiguity
Ask explicitly whether the quoted number is inclusive or exclusive of GST, and whether transit insurance is included or an optional add-on — both are common places where the final bill differs from the number a customer remembers agreeing to.
The Fix: One Question, Asked Early
Before accepting any quote, ask directly: "Is this the complete, final price, or are there situations where it could change?" A mover with nothing to hide will walk you through the specific scenarios (access, extra material, additional services) rather than simply saying yes.